Guidelines for Responsible Gambling at game96 live
Entertainment should not become a burden — game96 live believes that awareness and setting the right limits are the foundation of safe gambling. On this page you will find self-control tools, warning signs, and paths to support.
Age Limit — 21+
Online gaming and betting is an entertainment activity for adults. game96 live reserves the right to verify the age of every member in accordance with its terms and conditions and may request identity documents in cases of doubt. If a minor is in your household, use a password on your device and keep your account details private.
The game96 live platform is built for entertainment purposes. You can learn more about the platform's goals and values on our About Us page. Always remember before playing — this is not a source of income, but a limited form of entertainment.
Tools for Self-Control
game96 live understands that every player needs the ability to set their own limits. The tools below will help you stay in full control of your gambling. Contact our 24/7 live chat support to use them.
Set Deposit Limits
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, decreasing it takes effect immediately; a cooling-off period applies for increases.
Session Time Limits
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically notify you and suggest taking a break.
Temporary Break (Cooling-Off)
Take a break from your account for 24 hours up to 30 days. During the break, you will not be able to log in or place bets — it is a simple way to step back from the pressure.
Self-Exclusion
Choose self-exclusion for a long-term break. Your account will be completely inactive for a period of 3 months to 5 years, and no promotional communications will be sent to you during this time.
Loss Limit
The system will automatically stop you once you have lost beyond a set amount. Loss limits can be set separately for each day, week, or month.
Request Assistance
Contact us at any time via our 24/7 live chat or email to request activation of any of these tools. Our support team is ready to help in both Bengali and English.
Warning Signs of Problematic Gambling
Most people enjoy gambling as entertainment. However, in some cases it can become a problem. If any of the signs below apply to you, stop and seek help.
- Repeatedly gambling to try to win back lost money — developing a "just one more time" mindset
- Spending beyond your budget, reducing essential family expenses to place bets
- Lying to or hiding your gambling from family or friends
- Losing focus on work, studies, or family responsibilities because gambling is always on your mind
- Feeling restless, irritable, or anxious when trying to stop gambling
- Taking out loans or borrowing money from others to place bets
- Needing to bet increasing amounts to get the same level of enjoyment
Check Yourself
Answer the following questions honestly. If you answer "yes" to more than one, speak with our support team.
- Do I find it impossible to go a day without gambling?
- Have I spent more money on gambling than my budget allows?
- Has gambling caused problems in my relationships with people close to me?
- Do I feel angry or frustrated after losing?
- Has gambling started to feel like a source of stress rather than enjoyment?
- Are my family or friends concerned about my gambling habits?
These questions are not a diagnosis — they are for awareness only. Our support team can help direct you to professional advice.
Where to Get Help
Acknowledging a problem takes courage. Alongside game96 live, family, friends, and professional counsellors can be the greatest source of support.
game96 live Live Chat
Our support team is active on live chat 7 days a week, 24 hours a day. Reach out in Bengali or English — you can request activation of self-exclusion, deposit limits, or cooling-off.
Talk directly and confidentially — no judgment.
Email Support
You can also contact us by email. Write to our support email address — your request will be handled with full confidentiality. Our email support is also active 24/7.
Email support: [email protected]
Family and Loved Ones
Talk to a trusted family member or friend. Support from someone close often makes the biggest difference. Letting them know means they can also help you stay on the right path.
Professional Advice
Speak with a mental health specialist or counsellor. Various organisations in Bangladesh provide mental health services where you can seek confidential advice. This is not a sign of weakness — it is a sign of awareness.
Contact your doctor or the psychiatry department of your local hospital.
Stay Informed, Stay Aware
To learn more about responsible gambling, see our common questions and answers on the FAQ page. Having the right information makes it easier to make decisions and keep gambling within the bounds of entertainment.
Knowledge and awareness are the best prevention.
game96 live's Commitment
game96 live is not just an entertainment platform — we take a deep responsibility for the safety of our members. Keeping every member's personal information and gaming activity secure is our priority. Our Privacy Policy details how we manage your data.
We believe that gambling with a healthy mindset is better for everyone in the long run. That is why we actively encourage members to use self-control tools and provide assistance when needed.
- The 21+ age verification process is strictly followed
- Self-exclusion requests are processed quickly and confidentially
- When signs of problematic gambling are identified, the support team proactively reaches out
- Self-excluded members are removed from all promotional communications
- All transactions and data are secured with SSL encryption
- Full information and support on responsible gambling is available in Bengali
Safe Gambling Tips
- Set a daily budget before you play and do not go beyond it
- Do not gamble to recover lost money — losses are a normal part of gambling
- Avoid placing bets while under the influence of alcohol or under emotional stress
- Take regular breaks — avoid long sessions
- Treat gambling as entertainment, not a way to earn money
- Never bet with money set aside for essential expenses (rent, food, bills)
- Do not share your account login details with anyone