game96 live Privacy Policy

What Information Is Collected

game96 live collects user information at various stages. The purpose of this collection is to improve service quality, ensure account security, and provide relevant services.

1.1 Information Provided Directly

This includes information you provide directly when registering an account and using services:

• Full name, date of birth, and national ID or passport details
• Mobile number and email address
• Payment details including bKash, Nagad, Rocket, or Upay numbers (full numbers are not stored)
• Required bank account details (for bank transfers)
• Copies of documents submitted for account verification

1.2 Automatically Collected Information

When you access game96 live, our system automatically collects certain technical information:

• IP address and device type (Android, iOS, desktop, etc.)
• Browser name and version
• Cookies and session data
• Page visits, click patterns, and time spent on the site
• Referral source (where you came from to reach the site)

Purpose of Information Use

Collected information is used only for specific legitimate purposes. game96 live never uses your information unnecessarily or beyond your consent.

• Account Management: For registration, login verification, and personal account administration.
• Transaction Processing: To complete deposits and withdrawals securely. All transactions are handled via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification: To confirm the identity of each account holder and prevent fraudulent activity.
• Customer Support: To provide assistance and resolve issues via live chat or email.
• Promotional Communication: To send bonus offers and promotional messages with your consent.
• Service Improvement: To analyze usage patterns and improve the platform experience.
• Legal Compliance: To retain and supply necessary information to authorities as required by applicable law.

Data Storage and Security

game96 live uses industry-standard technology to protect your information. Our servers and data transmissions are fully secured with SSL encryption, protecting user information from unauthorized third-party access.

Our data security measures include:

• Use of TLS/SSL protocols for all data transmissions
• Industry-standard encryption methods for payment information
• Regular security audits and vulnerability testing
• Two-factor authentication option for account access
• Automatic alert systems for suspicious logins and transactions

The retention period for data depends on the type of information and applicable legal requirements. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

Sharing Information with Third Parties

game96 live does not sell or rent your personal information. However, information may be shared with specific third parties in limited and necessary circumstances:

4.1 Payment Processing Providers

The minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment gateway. These providers operate under their own privacy policies.

4.2 Technology and Analytics Partners

Aggregated and anonymized usage data is shared with trusted technology partners to maintain site functionality and improve service quality.

4.3 Legal Authorities

Required information may be provided in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities.

4.4 Fraud Prevention

Limited information may be exchanged with specialized security service providers to prevent account fraud, money laundering, or other illegal activities.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the game96 live website. These help improve your browsing experience and ensure the site functions correctly.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and perform security checks.
• Functionality Cookies: To remember language preferences and site settings.
• Analytics Cookies: To monitor site usage patterns and improve services.
• Marketing Cookies: To show relevant promotional content (only after consent).

You can disable cookies from your browser settings. However, disabling essential cookies may limit some site functionality.

User Rights

Every user registered on game96 live has the following rights regarding their personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain conditions. However, it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may ask that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Portability: You may request your provided information in a structured, machine-readable format.

To exercise these rights, contact our customer support team. We provide support in Bengali and English via 24/7 live chat and email.

Protection of Minors' Information

game96 live strictly refrains from providing services to anyone under the age of 21 (21+). We do not knowingly collect or process any personal information from minors.

If we receive evidence that a user is under 21, the relevant account will be closed immediately and any collected information will be deleted. Compliance with the responsible gaming guidelines is mandatory for all users.

International Data Transfers

game96 live may in some cases use third-party technology infrastructure located in other countries to provide services to Bangladeshi users. Appropriate contractual safeguards are ensured for such data transfers.

Even for international transfers, your information will be handled to the same standard of protection described in this Policy.

External Links and Third-Party Sites

The game96 live platform may occasionally contain references to third-party services. These external sites or services have their own privacy policies, and game96 live is not responsible for their information practices.

We recommend that you read the privacy policy of any third-party service before using it.

Changes to the Policy

game96 live reserves the right to update this Privacy Policy at any time. Registered users will be notified of significant changes via email or live chat.

The "Last Updated" date shown at the top of this page indicates the date of the most recent change. Continued use of the platform after a policy change will be taken as your acceptance of the updated policy.

To learn about the general terms governing use of our services, read the Terms and Conditions page, which contains details on account use, bonuses, and payments.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make a request regarding your information, please contact us:

• Live Chat: 24 hours a day, 7 days a week, in both Bengali and English
• Email: [email protected]

We aim to respond to your request as quickly as possible after receiving it. Complex requests may require additional verification.

For answers to general questions about our services, visit the Frequently Asked Questions (FAQ) section.